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Privacy Policy

Privacy Policy

 

 

Effective Date: June 2025

 

At Parkview Estates (2018) Ltd, trading as The Chesterton Hotel, we are committed to respecting and protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, make a booking, stay with us, or otherwise interact with our services.

 

By continuing to use our services, you confirm that you understand and agree with this policy.

 

 

 

1. Who We Are

 

 

Data Controller:

Parkview Estates (2018) Ltd

The Chesterton Hotel

Chesterton, Bicester, Oxfordshire OX26 1UE

Email: enquiries@thechestertonhotel.com

 

 

 

2. What Information We Collect

 

 

We may collect the following types of personal information:

 

  • Contact & Identity Data – Full name, email address, phone number, postal address

  • Booking & Transaction Data – Dates of stay, number of guests, payment method, purchase history

  • Demographic Data – Date of birth, postcode, preferences, accessibility or dietary requirements

  • Technical Data – IP address, browser type, device info, cookies, and usage analytics

  • Wi-Fi Data – Device MAC address, connection time and duration (not browsing activity)

  • Marketing Preferences – Your opt-in choices and communication preferences

  • Guest Correspondence – Reviews, complaints, and general enquiries

  • Imagery & Media – Photographs or video taken at events (with consent)

 

 

 

 

3. How We Collect Your Data

 

 

We collect personal data when you:

 

  • Book directly through our website, email, or by phone

  • Use a third-party platform to make a reservation

  • Subscribe to marketing or newsletters

  • Use our free guest Wi-Fi

  • Interact with our website, including via cookies

  • Attend or host an event on-site

  • Submit a review or feedback

  • Provide information in person at the hotel

 

 

 

 

4. How We Use Your Data

 

 

We process your data to:

 

  • Manage bookings, reservations, check-ins, and guest experiences

  • Respond to enquiries and customer support requests

  • Personalise services based on your preferences

  • Send relevant offers, updates, or promotions (with your consent)

  • Improve website and marketing performance

  • Monitor safety and security, including via CCTV

  • Comply with legal, financial, or regulatory obligations

 

 

We only collect what’s necessary and lawful.

 

 

 

5. Legal Grounds for Processing

 

 

Your personal data is processed under one or more of the following legal bases:

 

  • Consent – For optional marketing communications or event photography

  • Contract – To fulfil a reservation, stay, or enquiry

  • Legal Obligation – To comply with applicable law or tax requirements

  • Legitimate Interests – To run and improve our business operations

 

 

 

 

6. Third-Party Bookings

 

 

If you book via platforms such as Booking.com or Expedia, they act as independent data controllers. We recommend reviewing their privacy policies directly, as we are not responsible for their data handling.

 

Once we receive your details from them, this policy applies.

 

 

 

7. Children’s Data

 

 

We do not knowingly collect personal data from individuals under 18 without the consent of a parent or legal guardian. All bookings must be made by an adult aged 18 or over.

 

 

 

8. Wi-Fi Use

 

 

When using our complimentary Wi-Fi, we may log basic connection data such as your device type and connection time for network maintenance and security.

 

We do not monitor your browsing activity or use this data for marketing.

 

 

 

9. CCTV Surveillance

 

 

We operate CCTV across key areas of the hotel, including:

 

  • Entrances and reception

  • Corridors and public spaces

  • Car parks and external areas

 

 

 

Purpose of CCTV:

 

 

  • Protect guests, staff, and property

  • Deter and detect crime

  • Support investigations if required

 

 

 

Retention & Access:

 

 

  • Stored securely and retained for up to 30 days

  • Access restricted to authorised staff only

  • Shared with law enforcement only when legally required

 

 

You may request access to footage in which you appear, subject to identification and applicable laws.

 

 

 

10. Event Photography

 

 

Occasionally, we may capture photo or video content during events or promotional activities. We will always seek your consent before using any image in which you are clearly identifiable.

 

You can withdraw consent at any time by contacting us.

 

 

 

11. Marketing Communications

 

 

If you opt in, we may contact you with:

 

  • Special offers and packages

  • Updates about The Chesterton Hotel

  • Invitations to events or promotions

  • Customer satisfaction surveys

 

 

You can unsubscribe at any time via:

 

 

 

We never send marketing without your consent.

 

 

 

12. Cookies & Tracking

 

 

We use cookies on our website to:

 

  • Understand how our website is used

  • Enhance functionality and performance

  • Deliver tailored content

 

 

You can manage cookies through your browser settings. Disabling cookies may affect your experience.

 

See our Cookie Policy for more information.

 

 

 

13. Sharing Your Data

 

 

We may share your data with:

 

  • Internal teams within The Chesterton Hotel

  • Trusted service providers (e.g. IT, payment, marketing, booking platforms)

  • Law enforcement or regulators, if required by law

  • Business successors in case of sale or reorganisation

 

 

We do not sell or rent your data to any third party.

 

 

 

14. International Transfers

 

 

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

 

 

 

15. Data Retention

 

 

We only retain your personal data for as long as necessary:

 

  • Booking records: up to 7 years, for legal and financial obligations

  • Wi-Fi logs: 30 days, for system monitoring

  • Marketing data: until you unsubscribe or withdraw consent

  • CCTV footage: 30 days, unless needed for investigation

  • Reviews or feedback: until removed by request

 

 

We delete or anonymise data when no longer needed.

 

 

 

16. Your Rights

 

 

Under UK GDPR, you have the right to:

 

  • Request access to your data

  • Correct or update inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

 

 

To exercise your rights, contact us at:

📧 enquiries@thechestertonhotel.com

 

We may request identification to verify your request and will respond within one month.

 

 

 

17. Data Security

 

 

We use appropriate technical and organisational measures to protect your data, including:

 

  • Encrypted servers and backups

  • Staff access controls and training

  • Secure physical storage

  • Regular security reviews

 

 

Although we take every precaution, no internet transmission is 100% secure.

 

 

 

18. External Links

 

 

Our website may contain links to other sites. We are not responsible for their content or privacy policies. Always read their terms before submitting personal data.

 

 

 

19. Changes to This Policy

 

 

This Privacy Policy may be updated periodically to reflect changes in the law or our operations. We encourage you to review it regularly.

 

Last reviewed: June 2025

 

Significant changes will be communicated where appropriate.

 

 

 

20. Contact Us

 

 

Have a question or concern?

 

The Chesterton Hotel

Chesterton, Bicester, Oxfordshire

OX26 1UE

📧 enquiries@thechestertonhotel.com

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