Terms of Use

Terms & Conditions

Effective Date: June 2025

By booking a stay at The Chesterton Hotel (operated by Parkview Estates (2018) Ltd), you agree to the following terms and conditions. Please read them carefully before confirming your reservation.

1. Room Rates

Room rates are quoted per room, per night, on one of the following bases:

Room Only (RO)
Bed & Breakfast (B&B)
Dinner, Bed & Breakfast (DBB)

All rates include VAT at the prevailing rate.

Please note:

Rates are dynamically priced and may vary based on season, demand, or availability.
Special requests (e.g. room location, early check-in) are subject to availability and not guaranteed.

2. Pre-Paid Room Rates

Pre-paid and promotional rates must be paid in full at the time of booking.
These rates are non-refundable and non-transferable.

3. Children’s Policy

Children under 12 stay free of charge when sharing a room with adults.
Children in their own room are charged 75% of the adult rate.
Meals for children are charged as taken.
Child supervision is the responsibility of accompanying adults at all times.

4. Confirmation & Payment

A valid credit or debit card is required to secure your booking.
A one-night deposit will be charged at booking.
Full balance is payable on arrival. Extras are paid on departure.
American Express payments incur a 2% surcharge.
Guests must be 18 or over to book and stay unaccompanied.

5. Cancellations & No-Shows

Cancellations must be made at least 48 hours (by 11:00 AM) before arrival.
Cancellations after this point will incur a one-night charge.
No-shows will be charged in full for one night.
Pre-paid bookings are non-refundable and non-amendable.

6. Check-In, Late Arrival & Check-Out

Check-in: From 3:00 PM
Check-out: By 11:00 AM
Early check-in / late checkout may be available at a charge.
Late arrivals (after 10:00 PM) must notify reception in advance.
In rare cases of overbooking or emergency maintenance, we may relocate guests to a comparable nearby property.

7. Commissionable Rates

All published rates are non-commissionable unless agreed in writing.
Online bookings are not commissionable.

8. Packages & Upgrades

Packages are based on two adults sharing a double or twin room.
Room upgrades are available subject to availability and may incur a supplement.

9. Guest Responsibilities & Liabilities

Guests are responsible for all personal belongings.
The hotel accepts no liability for loss or damage unless caused by negligence.
A damage deposit may be pre-authorised at check-in.
Smoking or vaping in rooms will incur a £250 deep-cleaning fee.
Excessive cleaning may result in additional charges.

10. Food Allergies & Dietary Requirements

Please inform us of any allergies in advance. We take care but cannot guarantee allergen-free meals due to shared kitchen facilities.

11. Group Bookings & Events

Bespoke terms apply to bookings of 5 rooms or more, including deposits and cancellation terms.
Weddings or private events are subject to a separate signed contract, which overrides general terms in case of conflict.

12. Use of Premises

Goods/services cannot be sold on-site without written permission.
Event ticket sales are not permitted.
Use of hotel branding requires prior written approval.
No signage or displays may be affixed without permission.

13. External Contractors

All external contractors must report to the duty manager.
You are fully responsible for their conduct and liable for any damage.
We reserve the right to deny access.

14. Photography

The hotel may capture general event photos for marketing purposes.
Guests entering public areas consent to possible incidental inclusion in photos/videos.
Certain areas may be restricted from photography.

15. Accessibility

Please inform us of any access needs in advance.
Many areas are accessible, though not all areas are step-free.

16. Force Majeure

We are not liable for delays or cancellations caused by events beyond our control, such as weather, power failure, or government restrictions.

17. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be handled in the English courts.

18. Non-Transferability

Bookings are non-transferable unless agreed in writing.

19. Pet Policy

We do not accept pets.

20. Use of Wi-Fi

Wi-Fi is provided free of charge. Guests must not use it for illegal, abusive, or disruptive activity. Misuse may result in access being blocked.

21. Parking

Free guest parking is available. Vehicles are left at the owner’s risk. We are not responsible for theft or damage.

22. Noise & Guest Conduct

Guests must maintain a respectful noise level. The hotel reserves the right to remove any individual who causes excessive disruption without refund.

23. Right to Refuse Service

We reserve the right to refuse service or entry to any guest whose behaviour is unlawful, abusive, or inappropriate.

24. Website Accuracy

We make every effort to ensure accurate information on our website, but reserve the right to correct errors without notice.

25. Unattended Belongings

We are not liable for items left in public areas. Valuables should be secured or left at reception.

26. Third-Party Services

We may assist with external services (e.g. taxis, florists), but we are not responsible for their performance.

27. Use of Public Spaces

Hotel facilities such as the gardens, restaurant, and lounges may occasionally be closed for private events. Access is not guaranteed unless reserved.

28. Lost Property

Lost property is stored for 30 days. Postage for returns is at the guest’s expense. We are not responsible for unclaimed items.

29. Complaints Procedure

Please report any concerns to reception immediately so we can resolve them during your stay. Formal complaints must be submitted in writing within 7 days of departure.

30. Privacy

For details on how we use and protect your data, please refer to our full Privacy Policy at www.thechestertonhotel.com/privacy.

31. Business Details

Parkview Estates (2018) Ltd

Trading as: The Chesterton Hotel

Chesterton, Nr Bicester

Oxfordshire, OX26 1UE