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Discover the soundtrack of The Chesterton Hotel. A curated playlist blending relaxed beats and refined vibes — the perfect backdrop to your stay or event.

Watch the Garden Room at The Chesterton Hotel come to life. Explore event highlights and real weddings in our stunning glass-walled venue near Bicester. Images Gardens Virtual Tour

Learn how The Chesterton Hotel collects, uses, and protects your personal information when you visit our website or make a booking. Privacy Policy Privacy Policy Effective Date: June 2025 At Parkview Estates (2018) Ltd, trading as The Chesterton Hotel, we are committed to respecting and protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, make a booking, stay with us, or otherwise interact with our services. By continuing to use our services, you confirm that you understand and agree with this policy. 1. Who We Are Data Controller: Parkview Estates (2018) Ltd The Chesterton Hotel Chesterton, Bicester, Oxfordshire OX26 1UE Email: enquiries@thechestertonhotel.com 2. What Information We Collect We may collect the following types of personal information: Contact & Identity Data – Full name, email address, phone number, postal address Booking & Transaction Data – Dates of stay, number of guests, payment method, purchase history Demographic Data – Date of birth, postcode, preferences, accessibility or dietary requirements Technical Data – IP address, browser type, device info, cookies, and usage analytics Wi-Fi Data – Device MAC address, connection time and duration (not browsing activity) Marketing Preferences – Your opt-in choices and communication preferences Guest Correspondence – Reviews, complaints, and general enquiries Imagery & Media – Photographs or video taken at events (with consent) 3. How We Collect Your Data We collect personal data when you: Book directly through our website, email, or by phone Use a third-party platform to make a reservation Subscribe to marketing or newsletters Use our free guest Wi-Fi Interact with our website, including via cookies Attend or host an event on-site Submit a review or feedback Provide information in person at the hotel 4. How We Use Your Data We process your data to: Manage bookings, reservations, check-ins, and guest experiences Respond to enquiries and customer support requests Personalise services based on your preferences Send relevant offers, updates, or promotions (with your consent) Improve website and marketing performance Monitor safety and security, including via CCTV Comply with legal, financial, or regulatory obligations We only collect what’s necessary and lawful. 5. Legal Grounds for Processing Your personal data is processed under one or more of the following legal bases: Consent – For optional marketing communications or event photography Contract – To fulfil a reservation, stay, or enquiry Legal Obligation – To comply with applicable law or tax requirements Legitimate Interests – To run and improve our business operations 6. Third-Party Bookings If you book via platforms such as Booking.com or Expedia, they act as independent data controllers. We recommend reviewing their privacy policies directly, as we are not responsible for their data handling. Once we receive your details from them, this policy applies. 7. Children’s Data We do not knowingly collect personal data from individuals under 18 without the consent of a parent or legal guardian. All bookings must be made by an adult aged 18 or over. 8. Wi-Fi Use When using our complimentary Wi-Fi, we may log basic connection data such as your device type and connection time for network maintenance and security. We do not monitor your browsing activity or use this data for marketing. 9. CCTV Surveillance We operate CCTV across key areas of the hotel, including: Entrances and reception Corridors and public spaces Car parks and external areas Purpose of CCTV: Protect guests, staff, and property Deter and detect crime Support investigations if required Retention & Access: Stored securely and retained for up to 30 days Access restricted to authorised staff only Shared with law enforcement only when legally required You may request access to footage in which you appear, subject to identification and applicable laws. 10. Event Photography Occasionally, we may capture photo or video content during events or promotional activities. We will always seek your consent before using any image in which you are clearly identifiable. You can withdraw consent at any time by contacting us. 11. Marketing Communications If you opt in, we may contact you with: Special offers and packages Updates about The Chesterton Hotel Invitations to events or promotions Customer satisfaction surveys You can unsubscribe at any time via: The link in our marketing emails Emailing enquiries@thechestertonhotel.com Calling or visiting the hotel We never send marketing without your consent. 12. Cookies & Tracking We use cookies on our website to: Understand how our website is used Enhance functionality and performance Deliver tailored content You can manage cookies through your browser settings. Disabling cookies may affect your experience. See our Cookie Policy for more information. 13. Sharing Your Data We may share your data with: Internal teams within The Chesterton Hotel Trusted service providers (e.g. IT, payment, marketing, booking platforms) Law enforcement or regulators, if required by law Business successors in case of sale or reorganisation We do not sell or rent your data to any third party. 14. International Transfers If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information. 15. Data Retention We only retain your personal data for as long as necessary: Booking records: up to 7 years, for legal and financial obligations Wi-Fi logs: 30 days, for system monitoring Marketing data: until you unsubscribe or withdraw consent CCTV footage: 30 days, unless needed for investigation Reviews or feedback: until removed by request We delete or anonymise data when no longer needed. 16. Your Rights Under UK GDPR, you have the right to: Request access to your data Correct or update inaccurate information Request deletion (“right to be forgotten”) Restrict or object to processing Withdraw consent at any time Request data portability To exercise your rights, contact us at: 📧 enquiries@thechestertonhotel.com We may request identification to verify your request and will respond within one month. 17. Data Security We use appropriate technical and organisational measures to protect your data, including: Encrypted servers and backups Staff access controls and training Secure physical storage Regular security reviews Although we take every precaution, no internet transmission is 100% secure. 18. External Links Our website may contain links to other sites. We are not responsible for their content or privacy policies. Always read their terms before submitting personal data. 19. Changes to This Policy This Privacy Policy may be updated periodically to reflect changes in the law or our operations. We encourage you to review it regularly. Last reviewed: June 2025 Significant changes will be communicated where appropriate. 20. Contact Us Have a question or concern? The Chesterton Hotel Chesterton, Bicester, Oxfordshire OX26 1UE 📧 enquiries@thechestertonhotel.com

Read the terms and conditions for using The Chesterton Hotel website, including policies on bookings, data, and user responsibilities. Terms of Use Terms & Conditions Effective Date: June 2025 By booking a stay at The Chesterton Hotel (operated by Parkview Estates (2018) Ltd), you agree to the following terms and conditions. Please read them carefully before confirming your reservation. 1. Room Rates Room rates are quoted per room, per night, on one of the following bases: Room Only (RO) Bed & Breakfast (B&B) Dinner, Bed & Breakfast (DBB) All rates include VAT at the prevailing rate. Please note: Rates are dynamically priced and may vary based on season, demand, or availability. Special requests (e.g. room location, early check-in) are subject to availability and not guaranteed. 2. Pre-Paid Room Rates Pre-paid and promotional rates must be paid in full at the time of booking. These rates are non-refundable and non-transferable. 3. Children’s Policy Children under 12 stay free of charge when sharing a room with adults. Children in their own room are charged 75% of the adult rate. Meals for children are charged as taken. Child supervision is the responsibility of accompanying adults at all times. 4. Confirmation & Payment A valid credit or debit card is required to secure your booking. A one-night deposit will be charged at booking. Full balance is payable on arrival. Extras are paid on departure. American Express payments incur a 2% surcharge. Guests must be 18 or over to book and stay unaccompanied. 5. Cancellations & No-Shows Cancellations must be made at least 48 hours (by 11:00 AM) before arrival. Cancellations after this point will incur a one-night charge. No-shows will be charged in full for one night. Pre-paid bookings are non-refundable and non-amendable. 6. Check-In, Late Arrival & Check-Out Check-in: From 3:00 PM Check-out: By 11:00 AM Early check-in / late checkout may be available at a charge. Late arrivals (after 10:00 PM) must notify reception in advance. In rare cases of overbooking or emergency maintenance, we may relocate guests to a comparable nearby property. 7. Commissionable Rates All published rates are non-commissionable unless agreed in writing. Online bookings are not commissionable. 8. Packages & Upgrades Packages are based on two adults sharing a double or twin room. Room upgrades are available subject to availability and may incur a supplement. 9. Guest Responsibilities & Liabilities Guests are responsible for all personal belongings. The hotel accepts no liability for loss or damage unless caused by negligence. A damage deposit may be pre-authorised at check-in. Smoking or vaping in rooms will incur a £250 deep-cleaning fee. Excessive cleaning may result in additional charges. 10. Food Allergies & Dietary Requirements Please inform us of any allergies in advance. We take care but cannot guarantee allergen-free meals due to shared kitchen facilities. 11. Group Bookings & Events Bespoke terms apply to bookings of 5 rooms or more, including deposits and cancellation terms. Weddings or private events are subject to a separate signed contract, which overrides general terms in case of conflict. 12. Use of Premises Goods/services cannot be sold on-site without written permission. Event ticket sales are not permitted. Use of hotel branding requires prior written approval. No signage or displays may be affixed without permission. 13. External Contractors All external contractors must report to the duty manager. You are fully responsible for their conduct and liable for any damage. We reserve the right to deny access. 14. Photography The hotel may capture general event photos for marketing purposes. Guests entering public areas consent to possible incidental inclusion in photos/videos. Certain areas may be restricted from photography. 15. Accessibility Please inform us of any access needs in advance. Many areas are accessible, though not all areas are step-free. 16. Force Majeure We are not liable for delays or cancellations caused by events beyond our control, such as weather, power failure, or government restrictions. 17. Governing Law These terms are governed by the laws of England and Wales. Disputes will be handled in the English courts. 18. Non-Transferability Bookings are non-transferable unless agreed in writing. 19. Pet Policy We do not accept pets. 20. Use of Wi-Fi Wi-Fi is provided free of charge. Guests must not use it for illegal, abusive, or disruptive activity. Misuse may result in access being blocked. 21. Parking Free guest parking is available. Vehicles are left at the owner’s risk. We are not responsible for theft or damage. 22. Noise & Guest Conduct Guests must maintain a respectful noise level. The hotel reserves the right to remove any individual who causes excessive disruption without refund. 23. Right to Refuse Service We reserve the right to refuse service or entry to any guest whose behaviour is unlawful, abusive, or inappropriate. 24. Website Accuracy We make every effort to ensure accurate information on our website, but reserve the right to correct errors without notice. 25. Unattended Belongings We are not liable for items left in public areas. Valuables should be secured or left at reception. 26. Third-Party Services We may assist with external services (e.g. taxis, florists), but we are not responsible for their performance. 27. Use of Public Spaces Hotel facilities such as the gardens, restaurant, and lounges may occasionally be closed for private events. Access is not guaranteed unless reserved. 28. Lost Property Lost property is stored for 30 days. Postage for returns is at the guest’s expense. We are not responsible for unclaimed items. 29. Complaints Procedure Please report any concerns to reception immediately so we can resolve them during your stay. Formal complaints must be submitted in writing within 7 days of departure. 30. Privacy For details on how we use and protect your data, please refer to our full Privacy Policy at www.thechestertonhotel.com/privacy. 31. Business Details Parkview Estates (2018) Ltd Trading as: The Chesterton Hotel Chesterton, Nr Bicester Oxfordshire, OX26 1UE

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